Contact us
Include your app version, device model, iOS version, and a description of what happened. Do not send passwords, API keys, payment-card details, or sensitive prompt content.
Account deletion
In the TokenSmith mobile app, open the sidebar, choose Settings, then select Delete account. This permanently removes the account and associated data as described in the Privacy Policy.
If you cannot use the mobile app, email support@tokensmith.us to request deletion. Do not include passwords or identity documents.
Billing and cancellation
Manage or cancel web subscriptions from Billing. Manage or cancel Apple subscriptions in App Store subscription settings. Deleting your account or uninstalling TokenSmith does not cancel Apple subscriptions. If you cannot cancel, email support@tokensmith.us with the purchase channel and account email; do not send full payment-card details.
Privacy requests
To request access, correction, export, deletion, or review of a privacy decision, email support@tokensmith.us. Describe the request and provide an account email if relevant. You do not need an active account to contact support.
Report content or child-safety concerns
Anyone, including people without an account, can email support@tokensmith.us to report unlawful content, nonconsensual intimate imagery, impersonation, copyright concerns, or a child’s use of the service. Provide the content URL or identifier and a short description. Do not attach illegal material or intimate images.
For a request to remove intimate imagery depicting you or someone you are authorized to represent, include your name, contact details, the location of the content, a statement that you have a good-faith belief it was shared without consent, and your physical or electronic signature (such as your typed name). An account is not required.
Accessibility help
If a disability prevents you from accessing a feature, contact support@tokensmith.us with the affected page or feature and the assistance you need.
Sign-in help
Confirm that you are using the email address registered to your TokenSmith account. If you created a new account, complete any email-confirmation step before signing in.
Model or credit errors
Model availability can change, and cloud requests require sufficient TokenSmith credits. Send the exact error message to support, but never include your password or access token.
AI data-sharing permission
The mobile app asks before sending messages and relevant conversation context to the provider of your selected AI model. You can withdraw or review this permission in Settings → AI data sharing. After withdrawal, the app asks again before sending another model request.